When is the best time to move?
The best time of the day to move is early in the morning. That way the move can be completed within the given timeframe with room for any unexpected delays if they were to occur.
How do I select which moving companies will provide me with a moving estimate?
To select a good moving company, look for reliability, honesty, integrity and competence. Moving is a very personal experience and can be very stressful so you only want to hire movers that have your best interests in mind.
When should I begin contacting moving companies for estimates?
You should begin contacting moving companies for estimates as soon as you have an idea of the date you would like to move. Getting estimates earlier on helps you decide which moving company fits your specific needs.
What do you pack?
We pack any household goods except the following –
We do not pack or transport firearms
No perishables
No hazardous items
What do we not move?
We do not dissemble swing sets, gym equipment, clocks, piano’s, pool tables, complex cabinets, unhooking of appliances, unhooking of electronics, draining of waterbeds.
We do not transport pool tables, piano’s and antiques/high-value paintings, stamp collections, cash or jewelry
Do you move Pianos?
We don’t move painos
Do you move antiques?
We don’t move antiques
Do you move Pool Tables?
We don’t move pool tables.
Is there a minimum charge to hire your moving company?
Yes. There is a three-hour minimum charge. We follow all labor codes of Canada, and they impose the three-hour minimum. It also helps us keep our qualified movers from leaving so we have the best staff available to serve you.
How far in advance should I schedule my move?
4 to 6 weeks in advance, especially in the summer months. We usually can handle short and last minute move requests depending on the day.
Can you move my plants?
Plants have a tendency to suffer during the move due to elements such as heat/cold, light and other factors. Smooth Sailing Moving and Hauling Inc. cannot take responsibility for damaged plants.
Are your moving trucks reliable?
Yes. We regularly inspect and maintain our moving trucks, but if they do happen to break down we reserve the right to rent a truck for your relocation.
Can I, or my friends, help?
Yes. Since you are paying by the hour, the extra help will reduce your moving costs.
Can you disassemble my furniture?
Yes. We have all the necessary tools to disassemble and assemble your furniture. We do ask If you have anything to be disassembled, please let us know prior to coming so we can factor in the time.
What if it rains or snows on move day?
We will still go ahead with your move and take extra care to secure and protect your belongings when outside.
What type of moving equipment do you have?
All of our moving equipment is in good condition and we carry the latest equipment. We bring all necessary moving equipment to each move, such as: Tools, Dollies, Platform trucks, Straps, Moving Blankets, Wardrobe Closets, etc.
What if I have to cancel my move?
Let us know ASAP and we can reschedule. There is a 50% cancellation fee if move is cancelled without a reschedule less than 48 hours from move start time.
Can I bring my propane BBQ on your moving truck?
No. We are not licensed to transport hazardous, flammable or combustible material.
I have some things that need to go to the dump. Can you take those?
Yes. let us know before the move and we can organize the best time to go. dump fees required.
Can we make a stop to pick up or drop off something on the way?
Yes. Just let us know ahead of time so we can properly plan and schedule your move. Making a stop or two along the way will change the length of your move and we need to make sure we set a proper arrival time for customers that may be after you.
How are we charged?
For local moves, we charge by the hour and round down to the nearest 15 minutes. For long distance moves, we offer flat rate services.
Are there any items you do not move?
We do not move propane, gasoline, guns and ammunition, and priceless art.
Are there any items that have extra fees?
Yes. If you have any heavy or specialty items there may be an additional charge. Please let us know about these items before the day of your move so that we can prepare for them and let you know if there will be an additional fee for them. Specialty items may include: safes, arcade games, etc.
How does insurance pay?
$0.60 cents per lb
What is the truck fee for?
The truck fee ensures no hidden charges at the end of your move. It takes care of paying for our employees to get to and from the job, materials used and fuel.
Reduce the stress of packing and moving! Reach out to us today for your free moving estimate.